We aim to dispatch our product as soon as we have received a ‘cleared’ payment. Orders received before 12 noon Monday – Friday will generally be shipped the same afternoon. Once the shipment has left our warehouse, you will receive an email with shipping/tracking information.
Please be aware, that our product will not fit into a standard USPS PO Box. (Our product, including packaging, is nearly 36″ long.)
We ship by FedEx Ground and aim to deliver our product to you within 2 – 7 business days. The carrier may require a valid signature as proof of delivery. Shipments are subject to FedEx terms & conditions of trading.
On occasion, we will not be able to guarantee a delivery date. However, we will make every reasonable effort to ensure that goods are delivered within a reasonable time frame of being ordered. We deliver everywhere within the contiguous USA. (We do not deliver to Alaska and Hawaii)
Your Right to Cancel
You can cancel from the time you placed your order up to the time the shipping process starts. Any orders cancelled before this time, will not be shipped.
An order can no longer be cancelled, once it has shipped. In that case, our return policy will apply (please see ‘Return Policy’ section below).
To inform us you wish to cancel, please contact us at to [email protected] . Your email must include your full name and order reference #.
You have 30 days after you received the goods, to inform us you wish to return you order. Please inform us by email to [email protected], giving your full name and order reference # and stating the reason for the return. Once you have informed us of your intention to return your order, you have another 14 days in which to post the goods back to us at the below address.
Returned goods must be unused and in their original packaging. Please ensure goods are packaged securely and are well protected to avoid damage in transit. You must include a note stating your full name, address, and order reference number.
DO NOT use the product, then try to return it. Returned goods are checked thoroughly. Items not returned in their original condition will not be refunded. In these circumstances, should you want the returned goods to be sent back to you, you will incur additional shipping, packing, and handling fees.
Send your return clearly marked “PRODUCT RETURNS” to our returns department at
Fence Aid Ltd. c/o Verde Fulfilment USA
27 N Phillippi Street,
Items must be returned to us at your own cost.
We advise that you send your return by trackable delivery. Refunds may be declined where there is no proof of receipt at our warehouse. Once the return has been received, checked and processed at our warehouses, we will issue a refund to your account within the next 14 days.
In the unlikely event that there is a fault with the product, you must notify us by email to [email protected]m within 30 days of receipt of the goods, clearly stating details of the fault. As we cannot examine the goods in person, we will require you to provide a photograph, clearly showing fault.
Goods found to be faulty will be refunded or exchanged (but not both).
As with most DIY products, the effectiveness of Post Buddy relies on correct installation. We cannot accept responsibility for our product not providing a good fix, where the installation instructions have not been followed correctly.