Delivery and Returns
Order Processing and Dispatch
Post Buddy U.S. orders are processed by Rakuten Super Logistics (RSL).
Orders start to process, as soon as a “cleared” payment has been received. Order dispatch times are as follows (holidays excepted):
Orders received before 12 noon will be dispatched the next business day (Monday to Friday except federal holidays). Orders received after 12 noon are considered the next business day. For example, an order received after 12 noon on a Tuesday will be processed on the Wednesday and dispatched on the Thursday. Weekend orders, defined as any orders received after 12 noon on Friday, will be dispatched by end of day Monday.
If a holiday falls on a Monday, weekend orders will ship by end of day Tuesday and Monday orders will ship by end of day Wednesday. If a holiday falls on a Thursday, orders received after 12 noon on Wednesday will ship by Monday. If a holiday falls on a Friday, orders received after 12 noon on Thursday will ship by Monday, while Sunday and Monday orders will ship by Tuesday.
Delivery is by ground transportation and generally takes 2 – 4 business days after dispatch. (Please note: these time scales are not guaranteed) Once an order has been dispatched, shipments are subject to the courier’s terms & conditions of trading. If you have provided a valid email address, you will receive a shipping notification from our nominated courier. This email contains important information which allows you to manage your delivery. (If you have not received this email within 2 – 3 business days of your order date, please check your SPAM folder).
Deliveries may require a valid signature as proof of delivery.
Please be aware, that our product will not fit into a standard USPS PO Box. (Our product, including packaging, is around 36″ long.)
On occasion, we will not be able to guarantee a delivery date. However, we will make every effort to ensure that goods are delivered within a reasonable time of being ordered.
We deliver everywhere within the contiguous United States of America. (We do not deliver to Alaska and Hawaii)
Once an order starts to process, it can no longer be cancelled. If you change your mind, please return the goods to us for a refund.
You have 30 days after you received the goods to inform us, you wish to return your order. You must email us at firstname.lastname@example.org to tell us you want to return the goods, giving your full name and order reference # and stating the reason for the return. We will email you to authorize the return and provide instructions. You then have a further 14 days after receipt of the return authorization email, in which to post the goods back to us.
Items must be returned to us at your own cost.
Returned goods must be unused and in their original packaging. Please ensure goods are packaged securely and are well protected to avoid damage in transit. You must include a note stating your full name, address, and order reference number. This will speed up the refund process.
DO NOT use the product, then try to return it. Returned goods are checked thoroughly. Items not returned in their original condition will not be refunded. In these circumstances, should you want the returned goods to be sent back to you, you will incur additional shipping, packing, and handling fees.
We advise that you send your return by trackable delivery. Refunds may be declined where there is no proof of receipt at our warehouse.
Once the return has been received, checked, and processed, we will issue a refund for the product within the next 14 days.
A restocking fee is applicable, when a return is processed at the receiving warehouse of our fulfilment company. The restocking fee is 15% of the product cost and will be deducted from the final refund amount.
In the unlikely event that there is a fault with the product, you must notify us by email to email@example.com within 30 days of receipt of the goods, clearly stating details of the fault. As we cannot examine the goods in person, we will require you to provide a photograph, clearly showing fault.
Goods found to be faulty will be refunded or exchanged (but not both).
As with most DIY products, the effectiveness of Post Buddy relies on correct installation. We cannot accept responsibility for our product not providing a good fix, where the installation instructions have not been followed correctly.